🔒 Monly — Privacy Policy
Last Updated: November 1, 2026
At Monly, we value your privacy and are committed to protecting any personal information collected through our storefront and associated services. This Privacy Policy outlines what data we gather, how we utilize it, and how your privacy is maintained when browsing or ordering from our platform.
📥 1. Information We Collect
Because we specialize in the immediate delivery of digital goods, we practice data minimization and only collect details strictly necessary for transaction processing and customer support:
- Account & Contact Data: Email address provided during checkout or account creation, and Discord/Telegram usernames (when linked or provided for order delivery and support).
- Order & Transaction Data: Purchase timestamps, selected products/variants, Order IDs, Invoice IDs, and customer balance balances. We do not store raw credit card details; payments are handled directly by integrated third-party payment processors.
- Technical & Usage Logs: IP addresses, basic device information, browser types, and access timestamps collected automatically for fraud detection, DDoS mitigation, and session maintenance.
⚙️ 2. How We Use Your Data
The collected data is utilized exclusively for the following operational purposes:
- Fulfillment: Generating, revealing, and delivering digital access credentials, licenses, or keys instantly after payment confirmation.
- Customer Support & Verification: Validating Order IDs, assessing warranty claims, troubleshooting account issues, and crediting customer balances under our Refund Policy.
- Security & Fraud Prevention: Detecting abusive activities, identifying unauthorized chargebacks, preventing spam, and enforcing store blacklists.
- Communication: Sending transactional notifications, one-time passwords (OTP), and order receipts.
🤝 3. Data Sharing & Third-Party Services
Monly does not sell, lease, or trade your personal information to third parties. Data is shared solely with service providers essential to our storefront operations:
- E-Commerce & Infrastructure Providers: Our underlying e-commerce hosting infrastructure (Sellauth) to manage order states, product inventories, and dynamic delivery.
- Payment Gateways: Third-party cryptocurrency networks and fiat payment providers that process transactions in accordance with their independent privacy policies.
- Communication Platforms: Discord and Telegram bots/APIs when customer assistance or notifications occur via community channels.
🛡️ 4. Data Security & Retention
- Protection Standards: We utilize encrypted connections (HTTPS/TLS) and secure token-based authentication to guard against unauthorized access, alteration, or disclosure.
- Retention Limits: Order logs, communication histories, and verification evidence (screenshots, recordings) are retained only as long as necessary to handle active warranties, fulfill accounting obligations, and defend against fraudulent payment disputes.
🍪 5. Cookies & Local Storage
Monly uses essential cookies and local browser storage to keep you authenticated, track your active shopping cart sessions, and remember dark theme or interface preferences. We do not run third-party cross-site advertising trackers.
👤 6. Your Rights
Subject to operational fraud-prevention necessities and applicable law, you may request:
- Confirmation of the personal data held associated with your email address or account.
- Rectification of incorrect customer details.
- Account deletion and removal of non-essential records (subject to active warranty limitations and chargeback defense retention windows).
🔄 7. Updates to This Policy
Monly reserves the right to revise this Privacy Policy periodically. Any modifications take effect immediately upon publication on this page, with the updated date clearly reflected at the top.
📬 8. Contact Us
For questions regarding this policy, data concerns, or support inquiries, open an official support ticket through our storefront customer dashboard or reach out via our community channels.