💸 Monly — Refund & Replacement Policy
Last Updated: November 1, 2026
By purchasing from Monly, you acknowledge and agree to the refund and replacement terms outlined below. Due to the digital nature and instantaneous delivery of our products, all compensation and refund requests are governed by strict eligibility criteria.
⏳ 1. Troubleshooting Period & Customer Balance Refunds (14-Day Rule)
- Resolution Window: If a delivered product remains non-functional from the date of purchase and our support team cannot provide a working fix or a replacement within 14 consecutive days from the exact purchase date, a refund will be issued.
- Refund Method: All approved refunds are credited exclusively as Customer Balance directly to your Monly account.
- No Direct Reversals: Funds will not be reversed back to your original payment method (cryptocurrency, credit card, etc.). The credited store balance can be applied to any future order on the storefront.
🛡️ 2. Strict Warranty Limit
- Warranty Window: No refunds or replacements will be granted outside of the active warranty period. Any claim submitted after the product's warranty has lapsed will be automatically denied.
- Applicable Warranty Source: The binding warranty duration is strictly the one stated in the product description or variant specification at the exact time of purchase.
- Subsequent Policy Updates: If a product’s advertised warranty duration is later modified on the storefront:
- The warranty terms active at the time your specific order was created remain binding.
- Burden of Proof: If you claim a previously longer warranty timeframe without verifiable evidence (such as an unedited, full-screen capture of the listing or official dated order documentation), only the current baseline warranty will apply, and the refund request will be rejected.
❌ 3. Refund Exclusions & Non-Eligibility
Refunds (whether via Customer Balance or replacement items) are strictly voided under the following circumstances:
- Expired Warranty: Claims filed past the stated warranty window.
- Breach of Terms: Modifying credentials (email, password, 2FA, security information) on shared account products.
- User Oversight: Ordering the incorrect variant, region/network incompatibility not explicitly covered, or buyer's remorse.
- Insufficient Verification: Failure or refusal to provide a valid Order ID / Invoice ID and clear visual evidence (full-screen captures or continuous screen recordings of the error).
- Payment Disputes: Initiating unauthorized disputes or chargebacks through third-party payment gateways.